ENTRY FAQs

How do I log in to check my entry details?

  • Log in to the entry system here using your ID/passport number
  • To change your personal details click on “Edit Details”

How do I make a rider substitution?

What you need to know:

  • Either team member can enter the substitution application details
  • The cost is R500 per substitution
  • Credit card and EFT payments will be accepted for the substitutions
  • You can come back to pay later, or pay immediately when you do the substitution
  • Please do not assume the substitution is complete until payment has been made and the Substitution Confirmation email has been received
  • Please note all team participants including the race organiser will be notified of substitutions

To make the substitution follow these steps:

  • Log in to the entry system here using your ID/passport number
  • You will see a summary screen of your team details
  • Click the “Substitute” button
  • Click on the “Add” button
  • Select the person from the “Current Team Members” box whom you wish to substitute and ensure they are added to the “Members to be Substituted” box
  • Click the “Confirm” button
  • Enter the ID and details of the new team member
  • A summary screen confirming that the substitution has taken place will appear – this means your substitution will be saved
  • Payment can now be made immediately or at a later stage
  • You will receive an email confirming acceptance of this substitution
  • If you are the second rider, you won’t be able to pay and you will need to contact your partner to make payment
  • If you are the Team Lead, click on the “Proceed to Checkout” button to make the payment
  • You will receive an email confirming your substitution

Am I entitled to a refund?

  • Refunds up to 31st December 2017 at 75% of the total team entry fee
  • Refunds up to the 28th February 2018 at 50% of total team entry fee
  • No refunds after 28th February 2018 NO EXCEPTIONS. Teams / solo’s who have to withdraw after this date must find a replacement team/rider or forfeit their entry
  • Team and solo entries are fully transferable @ admin fee of R500 per rider transferred
  • For team entries, if at any stage only one rider wants to withdraw from a team a replacement rider will need to be arranged by the remaining team member or departing team member. Refunds are only applicable to teams that withdraw. No refunds at any stage will apply to individuals. Entries and refunds are handled on a team basis
  • Substitutions will remain open until the event starts with a fee of R500 per substitution
  • No “carry-over” of entries for 2019 or later years will be allowed.

How do I change the name of our team?

Please email the new name to Elja and she will do it for you.

Can I change my clothing size?

We will accept clothing size changes until 15 January 2018

  • Click here to log in using your ID/passport number
  • Clicking on the “Edit Products” button
  • Scrolling down to the “Free Products” section
  • Make your changes and click “Next”