ENTRY FAQs

How do I log in to check my entry details?

  • Log in to the entry system here using your ID/passport number
  • To change your personal details click on “Edit Details”

How do I make a rider substitution?

What you need to know:

  • Either team member can enter the substitution application details
  • The cost is R300 per substitution
  • Credit card and EFT payments will be accepted for the substitutions
  • You can come back to pay later, or pay immediately when you do the substitution
  • Please do not assume the substitution is complete until payment has been made and the Substitution Confirmation email has been received
  • Please note all team participants including the race organiser will be notified of substitutions

To make the substitution follow these steps:

  • Log in to the entry system here using your ID/passport number
  • You will see a summary screen of your team details
  • Click the “Substitute” button
  • Click on the “Add” button
  • Select the person from the “Current Team Members” box whom you wish to substitute and ensure they are added to the “Members to be Substituted” box
  • Click the “Confirm” button
  • Enter the ID and details of the new team member
  • A summary screen confirming that the substitution has taken place will appear – this means your substitution will be saved
  • Payment can now be made immediately or at a later stage
  • You will receive an email confirming acceptance of this substitution
  • If you are the second rider, you won’t be able to pay and you will need to contact your partner to make payment
  • If you are the Team Lead, click on the “Proceed to Checkout” button to make the payment
  • You will receive an email confirming your substitution

Am I entitled to a refund?

  • Refunds up to 31 December 2016 at 75% of the total team entry fee
  • Refunds up to the 28 February 2017 at 50% of total team entry fee
  • Team entries are fully transferable at an admin fee of R500 per rider transferred

How do I change the name of our team?

Please email the new name to Elja and she will do it for you.

Can I change my clothing size?

We will accept clothing size changes until 15 January 2017

  • Click here to log in using your ID/passport number
  • Clicking on the “Edit Products” button
  • Scrolling down to the “Free Products” section
  • Make your changes and click “Next”